Our services
Our Ground Service (GS) is designed to provide the best experience for passengers and to ensure smooth airport operations. Our professional team is ready to assist with a range of services, from baggage handling to special assistance for passengers with particular needs.
Passenger Services
We provide comprehensive passenger services to ensure a smooth and enjoyable travel experience.
- Greeting and check-in assistance
- Baggage acceptance and handling
- Boarding Lounge Services
- Executive lounge access
- Boarding assistance
- Special assistance for elderly and disabled passengers
- 3S+S (Smile, Greeting, and Courtesy)
- VIP services
- Baggage handling
- Sorting and loading
- Load Master coordination
- Precision and accuracy
- Marshalling services
- Aircraft Interior Cleaning
- Loading & unloading cargo
- On time performance
Load Control, Communication & Flight Operations
Our Load Control, Communication & Flight Operations services ensure safe and efficient flight management.
- Flight Payload Calculations
- Weight & Balance Management
- Trim Sheet Preparation
- Load Sheet Documentation
- Flight Movement, Load Message, dan Ramp Activity
- Pax Manifest, APB, Loading Instruction, NOTOC etc.
- Flight Plan Filing, Weather Briefing & Operational Support
- Weather Briefing, ATC Clearance & NOTAMs
Basic Safety Aviation Training
Through the Basic Safety Aviation Training, we ensure that our personnel possess up-to-date aviation safety knowledge and skills.
- DIKLAT Initial Basic AVSEC (Aviation Security)
- Recurrent Basic AVSEC (Aviation Security)
- As of 2023, a total of 23 batches/classes have been achieved
Our Coverage
Currently, our Ground Handling operations are located across various locations in Indonesia.